Hiring Journey Benefits Open Roles Team Voices FAQs About Us Explore Roles ↗

COME BUILD AI THAT FEELS HUMAN.

Join the team building AI that sounds, listens, and sells like a real person.

Explore Open Roles ↗ Meet Our Team ↓

Here's how we get
to know you.

Every step helps us understand how you think, how you work, and where you'll make an impact.

01

Start your story.

Tell us who you are, what you've done, and why Confinality is where you want to build next.

APPLICATION
02

Show us how you're wired.

A short personality assessment to understand your working style and where you'll thrive on the team.

PERSONALITY TEST
03

Prove you can solve.

A role-specific TestGorilla assessment built to test real skills, not just credentials.

IQ / SKILLS
04

Meet the people.

An HR conversation about values, communication, and how you work with others.

CULTURE ROUND
05

Go deeper.

A role-specific conversation with your hiring manager on your experience, skills, and potential impact.

MANAGER INTERVIEW
06

Meet the founders.

The final conversation — mission alignment, ambition, and where you'll make your mark.

FOUNDER INTERVIEW

Benefits that
support you.

Because great work starts with people who feel supported.

01
Medical Coverage
Comprehensive health coverage for you, from day one.
02
Parents' Medical Coverage
Extended health coverage for your parents, because family matters too.
03
Gratuity
A end-of-service payout that rewards your time and loyalty.
04
Internet Allowance
Monthly support to keep you connected and productive.
05
Leave Encashment
Unused leave, converted to cash — your time off, your choice.
06
AI & Entertainment Subscription Allowance
A monthly stipend for the AI tools and entertainment platforms that help you grow and unwind.
07
Home Office Setup Allowance
A one-time allowance to build a workspace that works for you.
08
Birthday Allowance
A little something extra, on us, every year.

These benefits apply to full-time roles.

Find your next role.

Join us in building intelligent AI systems that are changing how businesses communicate, operate, and grow.

Meet the people
building it.

Frequently Asked
Questions

Everything you need to know before joining us.

We build AI-powered assistants (called iGents) that sound and think like humans. These assistants help our clients handle customer calls and messages more efficiently, while still keeping the experience personal.

They can:
  • Answer customer calls and messages 24/7.
  • Detect customer emotions using up to 50 sentiment labels and respond appropriately.
  • Learn from real customer interactions to improve accuracy over time.
  • Adapt to different industries, campaigns, and client requirements.
The result: Clients save time, money, and resources, while customers get quick, helpful, and human-like service.
Confinality works with a diverse set of clients, but they all share one common goal: to deliver faster, more personal, and cost-effective support to their end customers. We partner with businesses across different industries, primarily in:
  • Insurance & Financial Services — Helping companies improve customer acquisition, policy support, and compliance.
  • Healthcare & Safety — Supporting solutions that keep people safe, healthy, and connected.
  • Renewable Energy — Assisting providers who bring sustainable energy to households and communities.
  • Automotive Services — Enabling companies to deliver better coverage and faster support to drivers.
Confinality is a fully remote, fast-moving, and people-focused company. We thrive on trust, ownership, and collaboration. Every team member is encouraged to take initiative, communicate openly, and contribute ideas, no matter their role.

Some companies say, “We’re a family.” We’re not. Families can be messy, full of drama, and you can’t choose them. At Confinality, we’re more like a high-performing, supportive team — one that knows winning for our customers means supporting each other, challenging each other, and playing to our strengths.

In a team, players come and go, some take breaks, some step up in new ways, but everyone has the same goal: performing at our best while keeping trust and respect at the core. We see leaders here as coaches: their role is to create the conditions for people to thrive, guide them through challenges, and make sure we’re all playing the right positions to win.
We’re a remote-first company, with team members spread across different locations. This allows us to work with the best talent, no matter where they are. Our systems, policies, and communication tools like Discord are designed to make remote work seamless, while still ensuring strong collaboration and connection across teams.
Confinality is great at building scalable, high-performing sales teams that drive results in critical industries like healthcare, insurance, and renewable energy. With over 14,000 deployed agents across multiple product lines, we specialize in combining training, compliance, and performance tracking to deliver measurable growth for our partners.

At the same time, we’re great at helping end customers — seniors, families, homeowners, and individuals — make informed decisions about products that truly impact their lives. In short: we’re great at solving complex problems at scale while keeping people at the center.
Shayan Sohail Sarwar

Shayan Sohail Sarwar

Co-Founder & CEO

A deep tech innovator with 80+ global patents, Shayan has built his career at the crossroads of nanotechnology, AI, and social impact. From leading water purification breakthroughs at PakVitae and EveryWater to co-founding Confinality, where he's building emotionally intelligent AI, he blends technical depth with entrepreneurial drive. His AI journey began with Harvard’s TinyML course, sparking a mission to make LLMs faster, more efficient, and accessible. Today, he’s focused on democratising AI with ethics at its core.

LinkedIn ↗
Abdaal Khalid

Abdaal Khalid

Co-Founder & COO

An electrical engineer turned product strategist, Abdaal has built high-impact, user-loved products across China, Pakistan, and the U.S. From developing antimicrobial membrane tech at EveryWater to scaling flood-response hardware to 45,000+ units, his work blends deep engineering with operational precision. At Confinality, he’s leading AI infrastructure and delivery, creating emotionally aware, cost-saving AI bots. With a sharp eye for quality and a people-first mindset, Abdaal turns bold ideas into scalable systems.

LinkedIn ↗
Nofal Khan

Nofal Khan

Co-Founder & CTO

A self-taught programmer and engineer with a sharp product instinct, Nofal has led cross-functional teams across the U.S., China, and Pakistan. As former CCO at EveryWater, he scaled life-saving filtration tech through disaster relief, NGO partnerships, and international markets. Now at Confinality, he’s driving the AI engine behind emotionally intelligent bots that transform customer care. With roots in DevOps and a bias for execution, Nofal blends hands-on coding with strategy to ship fast, human-first AI solutions.

LinkedIn ↗
  1. 🏆 Deliver impact, not just output.
    Focus on solutions that truly make a difference for customers and clients, while working smart and sustainably.
  2. 📚 Share knowledge openly.
    Learn from each other, document what works, and make expertise accessible for both teammates and clients.
  3. 💬 Build trust through candour and care.
    Be honest, respectful, and constructive — whether with customers, colleagues, or partners.
  4. 🪴 Stay resilient and adaptable.
    Challenges are part of growth. We embrace change, maintain well-being, and adapt quickly to serve evolving needs.
  5. ⚡ Fail fast, learn faster.
    Experiment with confidence, recover with agility, and continuously improve for the sake of our customers and ourselves.
We’d like to address the elephant in the room: funding. Given the current climate in Pakistan, we know that discussions about startups often come with concerns about sustainability and financial runway. That’s why we want to be fully transparent, ensuring that everyone has the best possible information to make an informed decision.

We are an early-stage, bootstrapped startup that launched in mid-2023. Unlike many startups that rely on external funding, we haven’t raised a round of investment. Instead, we’ve grown organically, driven entirely by our own revenue. Naturally, this might raise questions about our long-term sustainability.

As of September 2025, we’ve successfully sold nearly 14,000 AI agents and are already profitable, with our growth fueled from within. We are a product-based company, not a software services provider, and we operate under the SaaS (Software as a Service) model.

Our founders, while young, have been part of the startup ecosystem since the early days of their careers. They have successfully built and exited startups in Pakistan’s tech landscape, bringing a wealth of experience to this venture. We’ve attached their profiles above if you’d like to explore their background in more detail.
Yes, we’re fully remote, with systems and policies designed to support productivity, collaboration, and communication across geographies.

At Confinality, we use a mix of tools that support our operations, communication, and product development. Some of the main ones include:

  • Discord: Our team communication hub for day-to-day interactions.
  • Notion: Our central workspace for documentation, policies, and collaboration.
  • Google Sheets with Automations: For data tracking, reporting, and workflow automation.
  • GPT & Prompt Engineering: Used across processes for AI support, efficiency, and content generation.
  • Grafana: For dashboard monitoring in Customer Success Management (CSM).
  • MS Teams: For client conversations and professional communication.
  • Google Colab: Used within our product workflows, especially for model-related tasks.
  • ElevenLabs & Audacity: For voice generation activities (scripts, AI-driven voices, and quality adjustments).
DepartmentTiming
People Strategy3:00 pm - 12:00 am
Finance6:00 pm - 3:00 am
Commercial7:00 pm - 4:00 am
Tech5:30 pm - 4:30 pm
Product5:00 pm - 4:00 am or 7:00 pm - 4:00 am
Voice Gen7:00 pm - 4:00 am
We work through a customized Discord server, which acts as our virtual office. It’s designed with both live voice channels (like meeting rooms and break rooms) and text channels (organized by department and function). This setup makes it easy to collaborate, connect, and stay aligned, whether you’re jumping into a quick discussion, having a team meeting, or just taking a break.

At Confinality, our hiring process is designed to be fair, transparent, and give both you and us the chance to see if it’s the right fit. Here are the typical steps:

  1. 📝 Application: You’ll begin by filling out an application on Typeform, where we learn about your background and interest in the role.
  2. 🎭 Personality Test: Next, you’ll complete a personality test on Typeform. This helps us understand how you might align with our team and culture.
  3. 🧠 IQ Assessment: Depending on the role, you may be asked to take an IQ test or another role-specific assessment via TestGorilla.
  4. 🌍 Culture Round (HR Interview): You’ll meet with our People Strategy team for a culture-focused conversation. This is where we explore values, communication style, and how you’d thrive in a remote environment.
  5. 👩‍💼 Manager Interview: For certain roles, you may have a manager interview to dive into day-to-day responsibilities. This step doesn’t always happen but is included when role-specific discussion is needed.
  6. 🚀 Founder Interview: In the final stage, you’ll meet with one of our founders to ensure alignment with our mission, vision, and long-term goals.
TestGorilla is an online assessment platform we use to evaluate role-specific skills, problem-solving ability, and general aptitude. It helps us make hiring decisions based on objective results rather than just resumes or interviews, ensuring fairness and consistency across all candidates.
To move forward in the hiring process, candidates generally need to achieve a grade in the 80-90 range on TestGorilla assessments. This ensures that only those who demonstrate strong capabilities continue to the next stage of the recruitment process.

TestGorilla includes proctoring and monitoring features to ensure test integrity. It provides us with details such as:

  • Which device was used to take the test
  • The location/IP address it was completed from
  • Whether the test was filled only once from your IP address
  • Whether the webcam was enabled during the test
  • How many times you exited full-screen mode
  • How many times you switched tabs during the test

This ensures the results are authentic and that every candidate is evaluated on a level playing field.

We understand that accidents can happen, like clicking out of the test window by mistake. While TestGorilla tracks tab switches and full-screen exits, we can make reasonable exceptions if this occurs occasionally and clearly looks accidental.

If you experience a technical issue or an accidental tab switch, please let us know right away so we can review your case fairly. Our goal is to ensure the process is strict enough to be fair, but also understanding of genuine mistakes.
  • Back up your answers with examples: Don’t just say what you can do; share a real situation where you did it. This makes your answers memorable and credible.
  • Be confident: You’ve already made it this far, so we want to hear your perspective.
  • Take care of yourself: Sleep well, stay hydrated, and try to come relaxed.
  • Actively listen and respond: Be fully present in the conversation, engage thoughtfully, and show genuine interest in what’s being discussed.
  • Make your answers personal: Don’t give generic or AI-style answers. Talk about you — your experiences, choices, and what you’ve learned along the way.
  • Keep it natural: Imagine you’re explaining something to a colleague over coffee — simple, clear, and authentic.
  • Show your thought process: If you don’t know the “perfect” answer, explain how you would approach the situation.
  • Use examples: Whenever possible, bring in concrete stories from school, work, or life that highlight your skills, problem-solving, or resilience.
Once your starting date is finalized and your offer is signed, congratulations, you’re officially part of the Confinality team 🎉. You’ll join us on your agreed starting date, and our People Strategy team will guide you through your first steps.
We’re a low-maintenance remote team, so we’ve designed a self-onboarding plan that equips you with all the knowledge you need about the company. You’ll get structured resources covering our mission, culture, products, customers, and policies, so you can settle in at your own pace while still getting the full picture of how we work.
First of all, rest a lot. We actually recommend taking a relaxing and restorative vacation before starting with us. In your first weeks, keep your personal calendar as flexible as possible so you have space to adjust. Some good things to do before joining:
  1. Get plenty of sleep and start optimizing your sleep routine.
  2. Review and either complete or clear out any outstanding personal errands.
  3. Set up a dedicated workspace at home that helps you stay productive and comfortable in a remote environment.
Employees receive a company-issued laptop after probation (3 months).
During probation, you are only eligible for sick leave. Other types of leave become available once you complete probation and become a confirmed employee.
TypeDays Allowed per Year
Sick Leave12 paid sick days
Annual & Casual Leave14 paid annual or casual leaves
Paternity Leave2 weeks
Maternity Leave2 Months
Unpaid LeaveUpon Approval
Growth at Confinality happens in two ways:
  • Discord Privilege Tiers: Progression from Tier 1 (default) → Tier 2 (Ownership) → Tier 3 (Leadership).
  • Level-Based Promotions: Once you reach Tier 3, you can also grow through Levels (L1–L6) based on your skills, scope, and impact.

What
drives us

MISSION

Our mission is to unlock human potential through the transformative power of AI, starting with customer care and sales through our iGents.

VISION

We envision introducing AI that feels indistinguishable from humans, and eventually creating AI human companions.

Where
we stand

SUSTAINABILITY

How sustainable are we?

We want to address the elephant in the room — funding. Given the current climate in Pakistan, we recognize that discussions about startups frequently raise concerns about sustainability and financial viability. That’s why we want to be fully transparent, ensuring that everyone has the best possible information to make an informed decision.

We are an early-stage, bootstrapped startup that launched in mid-2023. Unlike many startups that rely on external funding, we haven’t raised a round of investment. Instead, we’ve grown organically, driven entirely by our own revenue. Naturally, this might raise questions about our long-term sustainability.

As of September **2025, we’ve successfully deployed nearly 14,000 AI agents and are already profitable, with our growth fueled from within. We are a product-based company, not a software services provider, and we operate under the SaaS (Software as a Service) model**.

Our founders, while young, have been part of the startup ecosystem since the early days of their careers. They have successfully built and exited startups in Pakistan's tech landscape, bringing a wealth of experience to this venture.

~14,000AI agents deployed
ProfitableRevenue-funded growth
2023Bootstrapped, no outside round
SaaSProduct company, not services

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